Terrible experience, awful customer service, and unprofessional owners. The room was originally booked on a third-party site due to pricing. When we arrived, they requested a card to secure the incidental fee at check-in. At check-out, the hotel closed the bill with the card used for the incidentals, so we were double charged once by this hotel and once by the third party. When trying to talk to the managers we were hung up on numerous times, so my husband went up there. The owner’s wife was the Manager. She was very rude, and disrespectful. They are refusing to refund one of the charges. They are refusing to provide us with an invoice for charges so we can file for a refund with the third party. They have made a scene in the lobby of the hotel by yelling and screaming that my husband is stupid and does not understand. Oh, we understand, you are crooks. We should have read the reviews earlier... Save yourself the trouble and book somewhere else. We are reaching out to corporate; these people are nuts.

We had a great stay with our dog. The rooms were clean and spacious. Great water pressure in the shower. The service was outstanding. We felt so welcomed, even with the dog. Every staff member we interacted with were so friendly and pleasant!

Had a great stay at the Holiday Inn Express & Suites Little Rock Downtown. The location was extremely convenient and made getting around the area very easy. I especially appreciated being able to self-park my vehicle on site, which was a huge plus. My room had an amazing view overlooking both the green space and the city, and the entire facility was clean, modern, and very well maintained. The staff was friendly and welcoming at both check-in and checkout, making the overall experience even better. I’ll definitely be making a note to stay here again anytime I’m back in the Little Rock area. Highly recommend!

We stayed the night for a concert, so the hotel was completely booked. Upon arrival it was a little tricky getting into the parking lot. The access to the front was a little challenging, but once we entered in; everything was exceptional! Usually when a hotel is very booked, there tends to be less adequate service. NOT HERE! The rooms and hotel itself was very clean. Beds were very comfortable. The staff was kind and happy to help. From Check-In to Check-Out, our stay was great. Even the cooking staff was friendly, and very helpful. Everyone went above and beyond to see that our stay was a pleasant one! Thank you!

We stayed here for the Little Rock Marathon. Beautiful, well kept hotel. They gave us a carry out breakfast since we had to head to the race early. Bonus sixth star for the late checkout on race day. That is a HUGE perk for runners. Normally we have to pack up and drive back sweaty and nasty, or pay for night we don't need. This let us come back and shower off. THANK YOU!!!!

We recently stayed at the Holiday Inn Express & Suites Little Rock Downtown and overall, the experience was decent — with a few disappointments that were thankfully redeemed the next morning. We specifically booked this hotel because it advertised an indoor pool, but unfortunately the pool heater was broken and the water was frigid. That was a big letdown, especially when traveling and hoping to relax. The room itself was comfortable enough, but it could have used a deeper clean — we noticed insects inside the bathroom light fixture. Additionally, because of the downtown location, sirens could be heard throughout the night, which made for lighter sleep than we would have preferred. Parking is another thing to be aware of. Paved parking is limited and $10 payment is part of room deposit, and depending on availability, you may end up parking in a muddy lot. Now for the redeeming part of the stay — the morning staff completely turned the experience around. We were greeted by the friendliest front desk and breakfast team we have ever encountered. Marcus and team were top notch! Their dedication to making sure every single guest felt welcomed and taken care of was truly impressive. The continental breakfast was the cleanest, freshest, and best kept we’ve seen at any hotel. Everything was well-stocked, organized, and maintained with care. While the evening had its drawbacks, the outstanding hospitality and exceptional breakfast service made a lasting positive impression. With a few improvements, this hotel has the potential to be a top-notch stay in downtown Little Rock.

The hotel was very clean and well kept. The staff were exceptionally friendly. The morning breakfast has a good selection. The food was well presented and the dining area is very clean. The room was very clean and had no broken items. The heat and AC worked well. The bathroom is large and there was plenty of room at the sink. The bed was comfortable and there was ample pillows and blankets. The hotel is located right by a major highway and there is an ambulance base nearby. This made the room noisy at night. It is near the Arkansas River and Clinton Library, but there is not a lot of dining options within safe walking distance. I felt the hotel was a excellent value and I will stay again on my next business trip to Little Rock.

A truly wonderful experience. Katey was so kind and helpful at check-in, Marcus made sure everything was just perfect for me for breakfast, and Itzel was amazing at check-out and helped me out with my every need. They were all so attentive and accommodating!! I was well taken care of! I needed a one night stay while driving across the states. This was perfect and so accessible right near the highway so it didn't slow down my travels. I will definitely make this my stop when I make this drive again!! Thank you all for everything!